Frequently Asked Questions

We accept PDF, JPG, PNG, and DOCX. Max size — 20 MB per file. For best results we recommend PDF scans at 300 DPI or higher.

Passports, diplomas, transcripts, birth and marriage certificates, medical records, criminal record certificates, court orders, business documents, and any other official papers. Not sure — just upload and we'll confirm.

The system checks quality automatically before you pay. If the file is unclear or cropped you'll receive a notification before payment with specific guidance on how to re-upload. Low-quality documents are not accepted.

Yes. You can include multiple files in one order. The system counts pages for each document and calculates the total price automatically.

Translations are performed by certified human translators. Every translation goes through mandatory review before delivery. We do not use raw AI output — only professional work with human quality control.

Yes. Our translations are certified and formatted for official use in all Arab countries — Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman, Jordan, Egypt and others. If a document is rejected due to our error — we retranslate for free or issue a full refund.

Yes. We preserve names, dates, numbers, stamps, structure, and layout of the original document. The translation is accurate and authentic — exactly as official bodies require.

Yes. Free corrections are included within 14 days of delivery. Just contact us via WhatsApp or email, describe what needs to be fixed — we'll handle it.

Standard — 24 hours from payment confirmation. Express — 2 hours. If you chose Express and we missed the deadline — the express surcharge is refunded automatically.

The finished translation is sent to your email and available in your dashboard for download. You receive two files: a PDF for official submission and an editable DOCX.

Standard orders are processed on business days. Express orders are processed 24/7 — seven days a week, including holidays.

Visa, Mastercard, and other international cards. Payment is processed through Lemon Squeezy — a certified Merchant of Record. We do not store your card data.

Price depends on number of pages and delivery speed. Base price from $10 per document. The final amount is locked before payment and shown on screen — no hidden fees.

Yes. Refunds are available if there are errors in the translation due to our fault, the document was rejected by the institution because of the translation, a technical issue occurred, or you were charged twice. Submit a request within 14 days. See the Refund Policy section for details.

Yes. An official invoice is automatically attached to each order and available for download in your dashboard.

No. You can order a translation without creating an account — just provide your email at checkout. The finished translation will be sent to your inbox. An account is useful for tracking multiple orders.

The translation is emailed to you as soon as it's ready. If you're registered — the document is also available in your dashboard under "My Orders" at any time.

Uploaded files and finished translations are stored in a secure encrypted cloud. You can download them at any time from your dashboard. All data is transmitted over an encrypted 256-bit SSL channel.